Said It Here

How to add Google reviews to a dashboard legally

While the Google Places API lets you pull reviews for analytics, its strict terms of service prohibit permanent data caching and storage. These legal restrictions and compliance rules make it difficult to build a reliable, long-term review feed into a custom dashboard without violating policy.

Overview
People affected2 accounts across 1 forum
Workarounds found2 items attempted
Community agreement9 total upvotes

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

Found another way around this?

Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.

  1. 1
    Using third-party aggregators that handle the legal compliance and caching for an extra cost
    Did this help you?
  2. 2
    Building a custom middleware that pulls fresh data via API on every request without storing actual review text
    Did this help you?

In their words

Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.

r/CRM2 people · September 2026

“I want to pull Google reviews into the dashboard for basic analytics.”source ↗

“I'm particularly concerned about ToS/legal risks, data storage restrictions, and long-term reliability.”source ↗

Friendly_Magician101 · r/CRM · 21 upvotes

“i went through this exact headache last year. google places api works fine for pulling reviews but the terms are pretty strict about how long you can store the data, and they absolutely do not want you caching reviews permanently.”source ↗

BirthdayDefiant4533 · r/CRM · 2 upvotes

Where this came up

People with this problem also raised