Why can't I talk to a real person on enterprise software support?
AI chatbots masquerading as human support agents trap paying users in endless loops of generic responses and hallucinations. This prevents customers dealing with critical bugs from getting real help, despite paying thousands of dollars a month for premium plans.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Downgrading plans to save moneyDid this help you?
- 2Hiring external partners or agencies to handle vendor communicationDid this help you?
- 3Using email support or direct phone numbers instead of live chatDid this help you?
- 4Constantly asking for escalation or typing specific promptsDid this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“I swear when I requested to talk to a human it was totally an AI chatbot. It was hallucinating previous messages and quickly writing entire paragraph responses that were ignoring the root issue I raised which was a bug report.”source ↗
“My main concern is us shelling out $2300 a month for each brand on Shopify+ and whether or not they are being genuine with the “chat with a human” label.”source ↗
“I don't mind AI handling basic questions, but it's frustrating when you're trying to report an actual bug and it keeps looping through generic responses instead of understanding the issue.”source ↗
Where this came up
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- 2Finding long-term support after enterprise software implementation