How to handle unexpected software subscription price hikes and slow support

“To keep jacking up the desktop price each year by several hundred dollars? CRIMINALS.”source ↗

“This year? OVER $1000 with tax. Absolutely mental.”source ↗

“I am so sick and tired of them. Between the AI being shoved down our throats, the lag in the software, the bugs, and the constant changes to the user interface. And the price gouging!!!”source ↗

“Well, this was inevitable. $180/year for 3 seats and unlimited endpoints for the last 10 years saved me and my clients a ton of money over where I'd be if I stayed with LogMeIn.”source ↗

“But I'm a bit frustrated at the extent of the price jump.”source ↗

“With Splashtop, for the number of endpoints I maintain, my rate is gonna go up 226% in year 1 and 2, and an additional 35% in year 3.”source ↗

“Most frustratingly, my renewal is in December, and I cannot renew early, so I'm losing out on 9 months of access I could have at the Legacy rate.”source ↗

“So what're all the cool kids using for remote support these days?”source ↗

“Our Proofpoint renewal quote came in about 20% up and I am struggling to sign it. The number alone I could live with but the platform has felt frozen for two years while the price keeps climbing.”source ↗

“They increased prices and charged us for every basic function. We tried to cancel our subscription early on, but apparently we’re locked into a 1-year contract.”source ↗

“We were hit with a 9% increase! We asked why and our AE cited that it was because we had a lower buy so they 'the renewal team' adjusted the increase upwards.”source ↗

“Their pricing has gone up consistently over the past several years while, at the same time, they've been pushing their customers to their cloud service. I think I was paying about $600 annually in the beginning but over the last several years, they've been quoting me over $2K annually. Recently, I received an auto-renewal email... it is now $3,000!”source ↗

“In order to get coverage of all 150 assets, I have to subscribe to their "2000 Asset" plan. So $3K is too steep for what I need.”source ↗

“Most of these contacts are from an old CSV someone at the company uploaded to keep in the CRM and the client has no understanding they are being charged for contacts they aren't actively marketing to.”source ↗

“Is it just me, or has their entire pricing model become a confusing/expensive mess?”source ↗

“Cannot stomach the online version. $1200 they wanted for the privilege of another year.”source ↗

“Was also angry about this because we had a renewal call about a month before the deadline where we reviewed licenses, talked about future plans, etc. They mentioned there may be a price increase. And then when they send the docusign, boom 9% increase.”source ↗

“It took them over 6 months to get Salesforce billing to remove the tax from their bills. They didn't respond to any communication until they said fuck it and let their bill hit delinquency because they wouldn't fix the issue.”source ↗

“I hate that as a customer who uses it for only invoicing my clients I am forced to pay for all of these “amazing features”.”source ↗

“I'm getting a 15% price hike every single year on Desktop.”source ↗

“Biggest mess of legacy and new crap.. a billion configurations nothing works...”source ↗

“Renewals that jump 20% while support nosedives and the roadmap is basically a rumor, that's a tough one to justify signing.”source ↗

“Our POS company just raised our premium plan and it’s very frustrating”source ↗

“Now forced into Enterprise at 2500 a YEAR. we are gone this year even if I have to go to using excel.”source ↗

“And the price has doubled in three years”source ↗

“Encountered this by mistake a few times when bulk importing. If you notice it right away I was able to get support to prevent the billing increase.”source ↗

“I don't manage enough direct HubSpot spend to justify the $4.8k annual partner fee just to keep execution seat access for occasional client work.”source ↗

“My quote doubled since last yr with same company”source ↗

“Proofpoint felt stale, but what actually pushed us out was billing. We were a few hundred seats over our purchased count heading into renewal. We asked them to true up the next quote. Instead they billed us immediately for the overage and wanted a check by the end of the following week”source ↗

“We are leaving in November when our contract is up”source ↗

“Our annual fee was $6k in 2015 and ballooned to $23k in the span of 2020-2022.”source ↗

“After all these changes, and Hubspot basically shaking me down to sell, sell sell, I decided to leave the partner program entirely.”source ↗

“Going through a renewal and it makes no sense. Trying to offload services increased price and adding more services on is supposed to lower it?”source ↗

“Had my bill doubled because I we went over our contacts by 1 contact!!”source ↗

“Yeah our hubapot costs $19k a year and because some genius (before me) locked into a 2-year contract we can't change seat mix without paying, we can't change the number of marketing contacts vs other elements we aren't using… and our AM was shocked we wanted leave having ghosted us 9mo ago when we were having issues”source ↗

“was $119 last year. This yrs quote is $280. Tooooo much”source ↗

“We would love a better solution on this but there's no way we're paying what Lansweeper is charging now.”source ↗

“Our department budget has dropped quite a bit, which was the main reason for dropping lansweeper, but I do miss it.”source ↗

“Ditched them after they changed their pricing model a couple years back. It went from choosing a tier based on features, no device limit per tier. They changed it to be forced into a tier based on device count, regardless of the features you wanted.”source ↗

“It's not that I want to leave Fortinet, it's the price curve. On the main site I want more headroom, and for Fortinet that means stepping up to a 90G, which is $2170 for the first year (HW + license) and $1220/year after that just for the license.”source ↗

“It's genuinely hard to justify that to the people footing the bill in this economy, and I've been asked directly what other options exist.”source ↗

“I'm so disappointed to hear of this. I like my legacy subscription just how it is. Let me keep it and charge me a reasonable price increase!”source ↗

“And you get to pay for every tab in the dashboard separately!”source ↗

“Both BV00 and BV01 are currently on FortiGate 60Fs, and I'm replacing them mainly because of the $480/yr + VAT per-unit license, not because the boxes are bad.”source ↗

“That's already more than double what I'm paying today across both 60Fs, so staying with Fortinet and just going bigger doesn't really solve the actual problem I'm trying to fix.”source ↗