Said It Here

How to stop automated QuickBooks invoices and billing emails

QuickBooks Online sends automated payment reminder emails to clients without providing a direct unsubscribe link or bill pay preference setting to turn them off. This results in heavy customer complaints and leaves users unable to disable the notifications without blocking emails entirely.

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

  1. 1
    Spending hours with customer service trying to find a fix

In their words

Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.

r/QuickBooks2 people · September 2026 – October 2026

“getting a lot of complaints about the finish your payment emails WE SEND OUT ROUGHLY 60 INVOICES EVERY MONTH. customers are complaining and are very upset.”source ↗

“other users say tehre is no fix for it after spending hours with customer service.”source ↗

R3LzX · r/QuickBooks · 12 upvotes

“I'm pretty steamed about all the new email that QBO is sending to me and our clients.”source ↗

“I can't identify a way to turn these emails off.”source ↗

“There is no unsubscribe link, no Bill Pay preference in our Settings, no workflow generating it.”source ↗

BamBamAdMan · r/QuickBooks · 3 upvotes

Where this came up

People with this problem also raised