How to get an alert when an event clears
Default notification templates are often locked to "on event" statuses and will not trigger for an "event cleared" status. This forces you to log into the platform and manually check the dashboard all day to verify resolutions. To get clearance notifications, you have to rebuild the templates as custom alerts.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
Found another way around this?
Share your steps and trade-offs so fellow engineers don't have to reinvent the wheel. No account required.
- 1Cloning the default alerts into custom notifications that support cleared statuses.Did this help you?
- 2Logging into the monitoring platform manually to verify the 'event cleared' status.Did this help you?
- 3Rebuilding default templates from scratch as custom alerts.Did this help you?
In their words
Unedited, grouped by where they were said, most upvoted first within each place, each linked to the thread it came from.
“only are sent for 'on event' statuses, which means we have to log into the platform to verify the 'event cleared' status.”source ↗
“Sucks having to do that for a handful of units, but it's the only way we found to avoid manually checking the dashboard all day.”source ↗
“the default notifications when enabled per \[https://knowledgehub.eaton.com/s/article/BLRM---How-to-Change-Notification-Settings\](https://knowledgehub.eaton.com/s/article/BLRM---How-to-Change-Notification-Settings) only are sent for 'on event' statuses, which means we have to log into the platform to verify the 'event cleared' status.”source ↗
“if the default templates are locked to "on event" only you're kinda stuck unless you rebuild them as custom alerts, had to do the same thing for our liebert gear a while back”source ↗
Where this came up
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