Said It Here

Why pay a monthly retainer when nothing is broken?

When systems run smoothly with zero downtime, clients perceive that no active work is happening and question the necessity of ongoing service fees. This invisibility of preventative maintenance makes it difficult to justify a regular retainer, leading clients to view the service as an unnecessary cost when problems aren't actively being fixed.

What people tried

Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.

  1. 1
    Scheduling regular quarterly or monthly review meetings
  2. 2
    Sending automated monthly reports detailing background maintenance, patches, and security tasks
  3. 3
    Using analogies like car insurance or janitorial services to explain preventive work
  4. 4
    Sending an invoice without documentation
  5. 5
    Relying on before and after photos and itemized descriptions
  6. 6
    Having meetings with the team in China and reporting items the manager needs to answer
  7. 7
    Building out a 30/60/90-day onboarding plan with clear direction and milestones
  8. 8
    Starting to look for something else

In their words

Unedited, most upvoted first, each linked to the thread it came from.

If you guys aren't fixing anything, what are we paying for?source ↗

Aware-Platypus-2559 · r/msp · 208 upvotes

Everything works, why do we pay you?source ↗

st1ngrayy · r/msp · 25 upvotes

Just started a new role a little over 3 weeks as a PM.source ↗

Apparently his feedback about my performance is that he wants me to drive and challenge him.source ↗

I haven’t been very active considering a few things...source ↗

What other ways can help me show my effectiveness?source ↗

NecessaryLeg6097 · r/projectmanagement · 10 upvotes

Very well organized Before and after photos along with a detailed / itemized description of work completed is necessary for my commercial contracts as a tree service contractorsource ↗

NoPossible5519 · r/smallbusiness · 1 upvotes

Where this came up

People with this problem also raised