What people keep running into with hubspot
Complaints tagged hubspot, each raised by more than one person. One-off posts are not included.
12 recurring problems · 108 people · 17 forums we read
Raised more than once
Most people first.
- 22How to clean up messy CRM data after importingMessy CRM data filled with duplicates, bounced emails, and outdated custom fields usually happens when a portal is set up without defined hygiene processes or team alignment. This clogs up reports and forces teams to repeatedly clean the database by hand every few months as bad data keeps flowing back in.
- 18How to test if a software integration actually worksMost software integrations only look seamless during a pre-built demo of the happy path. When real data flows between systems, hidden failures like unhandled API downtime, silent sync errors, and duplicate records break the workflow. This leaves teams manually fixing data instead of trusting automated processes.
- 16Why can't I just see the price of software without a sales call?Software vendors hide standard pricing behind mandatory sales demos and custom quotes, leaving buyers blind to wide cost variations for identical services. This lack of transparency forces IT professionals to waste time on calls just to learn baseline costs they cannot reasonably predict or compare.
- 12Why do simple CRM automations get so complicated?Basic automations like lead assignment and data syncing quickly break down because standard tools lack native loops, conditional tracking, and exclusion logic. This forces teams to build messy workarounds with custom exclusion properties and multiple boolean fields, which makes scaling workflows nearly impossible to maintain.
- 11Per endpoint software pricing is too expensivePer-endpoint software pricing charges users for every single device rather than using cheaper alternatives like per-agent licenses. This high cost makes otherwise interesting features impractical to adopt for smaller setups or multi-device environments.
- 10Why are clients replacing freelancers with AI?Clients are using AI tools to handle tasks directly or demanding that a single freelancer cover multiple roles—writing, design, and marketing—for a fraction of former pay. This leaves experienced professionals facing zero work or being pressured to hand over their creative output so companies can avoid paying them entirely.
- 5How to merge duplicate prospect records faster without doing it manuallyDeciding which record should survive deduplication across multiple prospecting platforms takes too much time when you are forced to manually merge contacts one at a time. This slows down your workflow and makes routine data cleanup tedious.
- 5How to predict HubSpot's new credit usage costsHubSpot's new model charges credits for automations and task assignments, making it difficult to forecast total portal costs. A single forgotten test workflow can rack up charges at €0.03 per action, causing bills to balloon rapidly. This unpredictability makes users cautious about migrating from other tools and holds them back from building new automations.
- 4How to manage a project when the boss is the bottleneckUnapproved designs and micromanaged sign-offs stall timelines while urgent tasks crowd out secondary work, making standard scheduling tools ineffective. Trying to track these hidden bottlenecks in a Gantt chart fails because the actual delays stem from waiting on executive approval rather than task volume.
- 3Why is mapping CRM contacts and companies so hard?Standard CRMs often lack reliable geographic visualization, forcing teams to manually export data to external mapping tools just to plan regional outreach. This workaround is tedious and frequently results in broken geocoding errors, such as dropping international clients onto random domestic locations.
- 2Why is maintaining custom CRM integrations so much work?Custom CRM integrations require constant manual maintenance like rotating API keys twice a year, tracking newsletter deprecation notices, and handling complex transitions from legacy apps to service keys. This ongoing overhead drains developer time and makes building custom connections much less straightforward than expected.
- 2How to set up multiple tiered prices for a single product in HubSpotHubSpot's default product setup assumes a single price per item, leaving users unsure how to configure products with multiple tier options or volume-based pricing from a price list. This makes it difficult to offer tiered options or gift bundles based on spending levels without resorting to external workarounds or third-party apps.
Comes up alongside
Topics that keep appearing on the same problems — not topics with similar names.