How to manage remote IT infrastructure without a dedicated team
Managing IT security and processes across a globally distributed team without local staff leads to overwhelming operational chaos. It prevents small businesses from establishing unified security workflows, leaving sensitive information vulnerable and leadership buried in disjointed administrative tasks.
What people tried
Every workaround mentioned in the threads below. We haven’t tested any of them — and nobody here is claiming they worked.
- 1hiring an internal IT employee
- 2using Intune device management and conditional access policies
- 3utilizing consultative services on an hourly basis
- 4Using separate vendors for different IT functions and rigging them together
- 5Keeping manual inventory tracking and manual user permission tracking in spreadsheets
- 6Storing physical devices in various staff members' personal spaces and shipping manually
In their words
Unedited, most upvoted first, each linked to the thread it came from.
“We work with sensitive information, but we don't have a single clear way to organize simple and secure processes when half of our staff works remotely around the world and half works from the office =(”source ↗
“Our hosted ScreenConnect site is NXDOMAIN”source ↗
“I’m off to explain to our customers that just because our name is in the URL, that doesn’t mean we can fix it 💀”source ↗
“I need to tackle solving as many of these problems at once with basically no team presence.”source ↗
“I know this is all over the place ... getting overwhelmed at the state of this environment.”source ↗
“Ya been down a couple hours.”source ↗
“FFS the outage notification is green and labeled Operational”source ↗
Where this came up
People with this problem also raised
- 2How to build team connection when working completely remotely
- 3How to handle being the only IT person at a company
- 2How do I take over home tech and cameras when my partner is gone?
- 5How to choose between N-able and Action1 for patching and remote support
- 2How to manage unmanaged Linux workstations across an organization
- 2How to define the scope for outsourced IT support