What people keep running into with e-commerce
Complaints tagged e-commerce, each raised by more than one person. One-off posts are not included.
113 recurring problems · 1070 people · 43 forums we read
Raised more than once
Most people first.
- 2Why does it say the review window has passed?Platforms often incorrectly block reviews by claiming the submission window has expired right after delivery, or simply hide review options across purchase and product pages. This glitch prevents customers from sharing feedback even when help pages indicate they are still within the valid timeframe.
- 2Why are my Etsy Ads not spending my daily budget?Etsy Ads often stall and fail to use allocated daily budgets, keeping actual spend to just a couple of dollars a day while views and visits mysteriously drop. This leaves shop owners stuck with minimal traffic and unable to scale their advertising despite raising their limits.
- 2Custom order took so long I missed the refund windowCustom items often take longer to produce than standard platform claim windows allow. When sellers convince buyers to wait past this deadline, buyers lose their purchase protection and cannot get a refund after realizing the item will never arrive.
- 2Etsy refunded the buyer but the package arrivedOnce Etsy issues a refund for a delivery issue, the action is final even if the buyer later receives the package. Sellers cannot get reimbursed by production partners like Printify, and buyers are left without a clear way to repay for the delivered item.
- 2Why does adding multiple items to an online store take so long?Listing inventory item by item requires filling out extensive details, editing photos, and rewriting SEO descriptions for every single product. This tedious manual process prevents sellers from efficiently scaling their shops and turns basic catalog management into an exhausting chore.
- 2Do I need to learn marketing and design to build an online shop?Software engineers transitioning to e-commerce face a steep learning curve because online retail requires performance marketing and design work on top of development. This industry inexperience makes it difficult to match a high tech salary, leaving developers wondering if they can succeed without mastering entirely new skill sets.
- 2Why does setting up ChatGPT ads on Shopify give a crawl failed error?Setting up ChatGPT ads for a Shopify store can fail due to automated crawler errors blocking access to the store's data. This stops store owners from launching their advertising campaigns and forces them to troubleshoot connection issues between the platforms.
- 2Payment processors for high-risk and NSFW shopsProviders like Shopify, Stripe, Square, and Revolut often pull payment processing or reject applications for NSFW shops, nudity, and high-risk fields like medical tourism without specific explanations. Finding a new platform becomes their biggest hurdle, leaving store owners looking for working alternatives while worried their entire site will be shut down completely.
- 2Why are valid credit cards getting declined for no reason?Checkout systems sometimes block legitimate cards without triggering a bank notification or giving a clear error message. This leaves store owners unable to process sales and prevents customers from completing purchases despite trying multiple cards.
- 2Why was my digital order cancelled and the shop closed?Online orders are often cancelled shortly after payment when a seller's shop is taken down or suspended for policy violations like mislabeled items or false advertising. Buyers are left unable to request refunds directly through the platform and must dispute the transaction with their bank to recover the funds.
- 2Order marked shipped but tracking doesn't updateSellers print labels to mark purchases as dispatched, which leaves the tracking number leading to nothing or stuck saying the carrier has not received the package. When buyers message to ask if a shipping agent is delaying the first scan, sellers ignore the inquiry. This leaves buyers waiting past their delivery window without knowing if the item is actually in transit.
- 2Etsy shop closed after purchase, will it still ship?When an Etsy store goes down and all items become unavailable right after a purchase, the shop may have been closed by the platform or the seller. Even if a shipping label was already created, it remains unclear whether the seller can still ship the item out or if the order is a scam.
- 2How to target ideal buyers instead of sole tradersThe best way to reach your target audience is to filter potential buyers by company size before reaching out. Otherwise, sellers waste effort trying to sell services to sole traders rather than the larger teams that actually make up their ideal customers.
Comes up alongside
Topics that keep appearing on the same problems — not topics with similar names.