What people keep running into with ecommerce
Complaints tagged ecommerce, each raised by more than one person. One-off posts are not included.
205 recurring problems · 1616 people · 49 forums we read
Raised more than once
Most people first.
- 2How to design custom product cards without pluginsBuilding custom product cards and alignment grids without third-party plugins requires manually styling theme templates and adjusting CSS grid or flexbox rules. Relying on extra plugins often slows down store performance and limits layout flexibility, but doing it from scratch means handling responsive alignment and quick-view overlays using custom code.
- 2How to automatically deliver digital files to buyers on Amazon and eBayMarketplaces like Amazon and eBay block direct file attachments and emails, leaving sellers with no built-in way to send digital downloads after payment. This forces sellers to manually message buyers or find external workarounds, preventing a smooth automated delivery process.
- 2Why are my legitimate customer reviews getting deleted?Automated fraud filters frequently flag and remove genuine reviews, leaving businesses unable to recover them because customers cannot realistically provide proof of purchase months later. Asking customers for documentation also frustrates them and risks damaging relationships. Meanwhile, platform support rarely responds, leaving merchants feeling helpless when real feedback disappears.
- 2Why are mobile product pages so cluttered?Mobile product pages cram excessive, unorganized information all at once, making expensive items feel overwhelming to browse. This wall of text forces shoppers to scroll endlessly through disorganized details instead of finding what they need.
- 2Why can't I set up electronic invoicing in the sandbox?Following official documentation often fails to make expected electronic invoicing features appear in test environments, forcing companies to rely on expensive plugins or bloated app stacks to stay compliant. This setup roadblock stops businesses from switching platforms and makes basic tax invoicing unnecessarily difficult.
- 2How do I set up custom categories and filters in my online store?Standard e-commerce templates often lock stores into a single "shop all" view without clear drop-down menus or category filters. This makes it difficult to organize diverse items like pickup-only pieces, forcing sellers to rely solely on item descriptions and leaving shoppers unable to easily browse by collection.
- 2Finding EU suppliers with white label options for beauty and wellnessSuppliers often fail to meet critical criteria like regional warehousing, white-label options, and local compliance rules, making it difficult to source compliant products. This leaves store owners struggling to find reliable manufacturers for beauty and wellness goods while navigating unfamiliar regulations without prior experience.
- 2Why won't my seller account update my email address?Platforms often fail to process email changes due to technical errors or account mapping restrictions, frequently reverting the change or displaying failure messages. This prevents sellers from updating crucial account details like name changes, often forcing them to abandon the attempt or risk breaking their account history.
- 2Etsy refunded the buyer but the package arrivedOnce Etsy issues a refund for a delivery issue, the action is final even if the buyer later receives the package. Sellers cannot get reimbursed by production partners like Printify, and buyers are left without a clear way to repay for the delivered item.
- 2How do I know if my early product sales are actually scalable?Initial test sales do not automatically translate into a repeatable, profitable channel, especially when factoring in the high costs of freight, packaging, and paid marketing for heavy items. This makes it difficult to figure out whether you can build a predictable business before committing to a much larger manufacturing batch.
- 2Do I need to learn marketing and design to build an online shop?Software engineers transitioning to e-commerce face a steep learning curve because online retail requires performance marketing and design work on top of development. This industry inexperience makes it difficult to match a high tech salary, leaving developers wondering if they can succeed without mastering entirely new skill sets.
- 2How to get a merchant account while on the MATCH listMerchants get abruptly cut off from payment processors like Shopify Payments because their business appears on the Mastercard MATCH database, often without knowing why. This sudden block stops them from opening essential accounts for their businesses and leaves them searching for alternative providers or workarounds.
- 2How to track sales made outside an online storeOffline, pop-up, or wholesale orders do not show up automatically in e-commerce dashboards like Shopify. Leaving these transactions out means merchants are looking at incomplete revenue and margin numbers at the end of the day.
- 2Shopify search numbers changing after updatesAnalytics and search calculations can shift unexpectedly following software and version updates, causing numbers to look different even when formulas and input values stay the same. This makes it difficult to trust historical data or verify if calculation discrepancies are isolated or widespread.
- 2How to source non-print-on-demand inventory for an online storeExpanding an established store beyond print-on-demand requires finding reliable bulk suppliers, wholesalers, or manufacturers for physical goods like glassware. Store owners struggle with knowing whether to buy straight from wholesalers or distributors, how to vet inventory sources beyond thrift stores and liquidation, and how much stock to test with before risking money on unsellable items.
- 2How to set up multiple tiered prices for a single product in HubSpotHubSpot's default product setup assumes a single price per item, leaving users unsure how to configure products with multiple tier options or volume-based pricing from a price list. This makes it difficult to offer tiered options or gift bundles based on spending levels without resorting to external workarounds or third-party apps.
- 2How to get a tax ID or business account without a permanent address?Online sellers and business owners living in rentals, hostels, or using virtual offices often cannot get a GST registration or open a business bank account because platforms and banks strictly require a physical property lease, utility bill, or an address matching their formation documents. Without these physical proof documents, individuals find themselves unable to complete mandatory tax registrations or set up banking accounts.
- 2Why does my hero banner image keep getting cut off?Slider and carousel tools often force images into rigid aspect ratios that crop out the top text and graphics on wider screens. This makes it impossible to display key visual information correctly across tablet and desktop viewports without breaking the layout.
- 2How to measure true profit on email campaignsEvaluating campaigns purely on total revenue is misleading when your profit margins are thin. This leads senders to rely on fancy layouts with image blocks and countdown timers that actually do nothing. In reality, a simple, quickly typed one-line text email often performs best.
- 2Why do payment gateways disconnect or close accounts before launch?WooCommerce payment plugins like Square randomly disconnect without warning, forcing store owners to rely on customers to notice that checkout has no payment methods. At the same time, payment processors can abruptly close accounts right before launch due to restricted business classifications, leaving founders stranded and waiting on new providers.
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